Returns & Refunds
We want you to feel confident ordering from us.
If something isn’t right, we’ll always work with you to find a fair and easy solution.
How to Request a Return or Refund
If you’d like to request a return, refund, or resolution, simply contact our support team by email.
📩 Email us at: info@commonstateera.com
Please include:
- Your order number
- A brief explanation of the issue
- Photos or a short video (if applicable)
Once we review your request, we’ll guide you through the next steps and offer the most appropriate solution.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.
- Send us clear photos or a short video showing the issue
- Once approved, we’ll offer a replacement or a full refund
- No return is required in these cases
If we made a mistake, we take full responsibility.
Sizing Issues & Change of Mind
If your size doesn’t fit as expected or you change your mind — no worries.
For these situations, we offer store credit for a future purchase.
We also include an extra $10 bonus store credit as a courtesy.
This makes it easy to place a new order and choose something you truly love.
To keep the process simple and fair:
- We do not offer cash refunds for sizing issues or change-of-mind requests
- We do not require returns for these cases
Our focus is always on a smooth and positive resolution.
Store Credit
- Issued for the value of the item
- Often includes a $10 bonus
- Can be used on any future order
- Never expires
Refused or Undeliverable Orders
Orders that are refused, returned to sender, or undeliverable due to an incorrect address are not eligible for a refund.
If there’s a delivery issue, just reach out — we’re happy to help.
Fair Use
We handle every request with care and fairness.
In rare cases of repeated or abusive behavior, we reserve the right to limit or decline store credit offers.
Final Notes
- This policy is visible before checkout
- All requests are reviewed individually
- Our goal is always to reach a fair outcome
If you have any questions, our support team is here for you.